English App Support
Support for our offline English listening and speaking app, published by Gangbo Dai. The first 5 lessons are free; a one-time purchase or an active monthly subscription unlocks all 60 lessons.
Contact us
Include your app version, iOS version, device model and a description of the problem. A screenshot is helpful. Do not include passwords or payment-card details.
Restore a purchase
Use the same Apple account that made the purchase. In the app, open the home menu (⋯) → Settings (设置) → Restore Purchases (恢复购买), or use Restore Purchases on the purchase screen. Apple may require an internet connection to verify the transaction. Lessons and recordings work offline.
Manage or cancel a subscription
On your device, open Settings → your Apple account → Subscriptions. Cancel at least 24 hours before the trial or subscription period ends to avoid renewal. Uninstalling the app does not cancel a subscription. If you buy the lifetime unlock while subscribed, cancel the monthly subscription separately. Apple handles payments and refund requests at reportaproblem.apple.com.
Recording or recognition is unavailable
Allow microphone access in iOS Settings and check the device volume. Recognition runs on device only. If on-device recognition is unavailable, you can still record your voice and compare it with the original audio.
Change the interface language
Open the home menu (⋯) → Settings → Language (语言 · Language). Choose Simplified Chinese, Traditional Chinese, Japanese or Korean. Lesson audio remains in English.
Local learning data
Learning progress and recordings are stored on the device. To delete recordings, open Settings → Clear shadowing recordings (清除跟读录音). Device backup and migration follow your Apple settings; we do not provide account-based cloud sync.