闪电狐英语 · 閃電狐英語 · まねピコ英語 · 번개여우 영어
Kids English App Support
Support for our offline kids English listening and speaking app, published by Gangbo Dai. The first 3 lessons are free; a one-time purchase or an active monthly subscription unlocks all 24 lessons.
Contact us
Email hi@sonelune.com. Include your app version, iOS version, device model and a description of the problem; a screenshot helps. Please do not send passwords or payment-card details.
Restore a purchase
Use the same Apple account that made the purchase. On the home screen, tap the gear icon to open Settings (设置), then tap Restore Purchases (恢复购买) under Purchase (购买) and answer the parent question (a multiplication question). Restore Purchases is also on the purchase screen, which opens after the same question. Apple may need an internet connection to check the purchase; lessons themselves work offline.
Manage or cancel a subscription
On your device, open Settings → your name → Subscriptions, or tap Manage Subscription (管理订阅) in the app’s Settings and answer the parent question. Cancel at least 24 hours before the current period ends to avoid renewal. Deleting the app does not cancel a subscription. If you buy the one-time unlock while subscribed, cancel the monthly subscription separately. Refunds are handled by Apple at reportaproblem.apple.com.
The microphone does not respond in Repeat mode
Allow microphone and speech-recognition access in iOS Settings; the app’s Settings page shows whether each is allowed and links to iOS Settings. Speech is recognised on the device, so some older devices or iOS versions may not support it. Listen mode works without the microphone. The colours in Repeat mode only show whether the device heard each word; they are not a pronunciation score.
Change the explanation language
Explanations are available in Simplified Chinese, Traditional Chinese (Taiwan and Hong Kong), Japanese, Korean, Thai and Vietnamese. The app follows the device language and can be changed in Settings (设置) → Language. There is no English interface; lessons themselves are in English.
Learning records and data
Learning records stay on the device and the app collects no data. To start over, use Settings (设置) → Clear learning records (清空学习记录). See the privacy policy for details.